Please dont hesitate to get in touch. We can always offer your money back or a replacement product of equal value.
I would like to chat with you about the issue as sometimes we understand that bad techniques are the root of the problem rather than a problem with the actual product.
The following circumstances will always recieve a no nonsense refund or re-send of the product:
Lost in post.
Damaged in the post.
Found to be defective on arrival at the delivery address.
Incorrect items sent.
Items missing from the order.
For the above stated, please send as much detail in an email to Mark@MushBuddies.com
Please include the following:
Post code of delivery address
Any picture evidence (please check pic quality before sending)
Please contact for a good chat, Dont worry tho. This is just to check the technique that you have used. The judgement will be fair and based on the information given we will always try and fix the situation either with a full refund, replacement or good advice as to where you went wrong.
UK/INT Mobile and Whatsap 07495515023 (Fast response time)
UK Free phone: 0800 069 9269 (fast response time)
UK/INT Txt mobile or whatsapp (medium response time)
Email: Mark@MushBuddies.com (Slow response time)
DO NOT MESSAGE ME ON ALL OF THE ABOVE. Please choose one option.
We may ask you to return some items but most of the time we will ask you to safely discard of the item.
Please choose one line of contact and be patient. It is very important that customers understand the amount of time taken to reply to a Single request sent to one email. If you choose to send us the same request to all of our contact lines and keep sending the request 4 times a day, all you are doing is pushing your initial response further down the reply list as well as increasing the time taken to respond to other customer requests.
"Where is my order" is a typical example of a tracking request that we receive.
This causes the following to happen.
CUSTOMER: Where is my order?
US: Please send: Order number, delivery postcode, Name used to order?
CUSTOMER: Its in my previous email i sent yesterday.
24 hrs later
US: After searching our emails we can not find any previous emails from you? Please send the required information so i can check your order, find you tracking etc.
CUSTOMER: Items have arrived, Many thanks.
Please avoid this and just send:
Full order name
Order number (Starts with an R)
Delivery Postcode/zip code
Email to : Mark@MushBuddies.com