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Call UK free phone now (8.30am-6pm): 0800 069 9269
Sporebuddies.COM REFUNDS AND REPLACEMENTS
If you have had a problem with any of the products purchased in our store.
Please dont hesitate to get in touch. We can always offer your money back or a replacement product of equal value.
I would like to chat with you about the issue as sometimes we understand that bad techniques are the root of the problem rather than a problem with the actual product.
The following circumstances will always receive a no nonsense refund or re-send of the product if noted with 14days of the issue arising:
Lost in post.
Damaged in the post.
Found to be defective on arrival at the delivery address.
Incorrect items sent.
Items missing from the order.
For the above stated, please send as much detail in an email.
Please include the following:
Name
Phone number
Order number
Post code of delivery address
Any picture evidence (please check pic quality before sending)
Products that show contamination soon after inoculation
Please contact for a good chat, Dont worry tho. This is just to check the technique that you have used. The judgement will be fair and based on the information given we will always try and fix the situation either with a full refund, replacement or good advice as to where you went wrong.
It is always best to contact the MushBuddies Team in the event of any problem
UK/INT Mobile and Whatsap 07495515023 (Fast response time)
UK Free phone: 0800 069 9269 (fast response time)
UK/INT Txt mobile or whatsapp (medium response time)
Email: (Slow response time)
DO NOT MESSAGE ME ON ALL OF THE ABOVE. Please choose one option.
IF YOU NEED TO SEND ITEMS BACK TO US
We may ask you to return some items but most of the time we will ask you to safely discard of the item.
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October Special Offer: Give a Syringe a Home 🏡
Looking to expand your spore collection? As a treat this month we are giving away one mystery syringe to every customer. What home will you give your 10ml or 20ml surprise syringe?
If you are lucky enough to receive a 20ml syringe why not try our 4lbs Inject and Forget with Oxygen Release Agents, a 4lbs LightBag or a 1.5kg Sterilized Rye Substrate
If you receive a 10ml syringe why not try our 2lbs Inject and Forget with Oxygen Release Agents or a 1kg Sterilised Rye Substrate
The SporeBuddies Team